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Itunes 12.9 problems

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David Simons315694
11 discussion posts
I have recently installed 12.9 and now have the following problems

1. Fusion is finding that it cannot locate certain files even though they show on my playlist. This wrecks my synchronisation.

2. Itunes freezes when I try to edit my preferences and can only be shut down through task manager

Both these problems are documented on the Apple support site.

Apple suggests reinstalling the Iunes version from the Microsoft store!

I appreciate that this is not a Fusion problem but is there any other music/podcast application that I can use with Fusion?
Jan 10, 2019  • #1
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David Simons315694
11 discussion posts
UPDATE

Item 2 seems to have been resolved by downloading from the MS store and reinstalling.

Point 1 remains
Jan 10, 2019  • #2
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you attach a debug log for the first issue?

  • On the iTunesFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1:Log Minimal" and click Apply
  • Restart iTunesFusion
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Send us the %APPDATA%\iTunesFusion\iTunesFusion.log file (can be found by clicking the Open Log button on the Troubleshooting tab)
  • Disable debug logging after sending the log

Thanks!
Jan 10, 2019  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Received the log, thanks! There aren't any errors in it though, could you try changing the logging level to L3 and then send over a new log?

Thanks!
Jan 11, 2019  • #4
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